COURSE # MGM-223
TECHNOLOGICAL AND HUMAN SYSTEMS: THE PATH TO ORGANIZATIONAL SUCCESS
The application of technology is not a necessary and sufficient condition to its ability to produce change in organizational structures.
Organizational change must be understood, lead, and managed. The principles and practices of organizational design and system thinking combine the power of technological breakthrough with the excitement of tapping human potential. The new role of the middle manager is the key to success. The dynamic exchange of information, power, control, and energy requires a new and evolving organizational architecture. This emerging organization will be simpler in its design. Jobs will have more compexity and a higher use of technology, as an entrepreneurial spirit emerges. A focus on customer value added work is resulting in a new and richer set of job skills. These shifts require massive organizational redesign and pain.
This course helps you understand and manage the pain and benefit from the change. The nature of work is undergoing a profound change in every type of organization including: for profit, government, and non-profit. Only by taking a holistic and systems view of your organization's future can you hope to survive and prosper into the next century.
Applications and benefits:
You will benefit by enhancing your understanding of:
- How to reduce complexity, and non-value added work in your organization.
- How to increase customer satisfaction, reduce costs, and optimize the time to market.
- How to design your organization to be efficient, effective, creative and adaptive.
- How to identify and avoid the common pitfalls of organizational change.
- How to use the Seven Stepping Stones to Success.
- How to choose and use analytic or systems thinking.
- Case studies of successful organizations.
Who should attend:
This seminar will provide useful information for managers and executives leading organizational change efforts; facilitators and change agents; internal and external consultants; organizational designers and redesigners; self-directed team members and team leaders; and educators and governmental officials.
Course Outline:
- Scope and nature of organizational change
- Incremental
- Redesign
- Transformation
- Entropy and change as the drivers of organizational change
- Optimum life cycle decisions
- Changing views of organizational structure
- Mechanistic
- Social
- Systems
- Contextual
- Using polar cases to achieve contextual understanding
- Success Focus
- Efficiency
- Effectiveness
- Creativity
- Adaptivity
- Context
- Role of external forces
- Human forces
- Organizational resources to drive the success effort
- What works, what does not work
- Planning conceptualization integrated with planned implementation
- Contents of the human mind
- From facts to comprehension
- Levels of cognitive awareness
- Finding and eliminating non-value added work
- Doing more with less business value added work
- What is it
- How to identify unneeded business value added work
- Analysis versus synthesis
- Societal and environmental forces
- Identifying future trends
- Emerging organizational relationships
- The new nature of work
- Part-time and contractual work's role in successful organizations
- Making information technology work for your organization
- Seeing your organization from the customer's point of view
- Human side of organizational success
- Management by fear
- Management by cookies
- Productivity tension curve
- Middle management's new role in successful organizations
- Who must go, who must stay
- Modern management styles
- Self-directed individual
- Self-diercted groups
- Skills versus talents
- Education versus training
- Climate/Culture of learning
- Trust
- Loyalty
- Openness in the face of change and insecurity
- Moving from facts to comprehension
- Contextualization
- Tapping human and organizational potential
- Reducing complexity
- Pitfalls on the Path to Success
- The Seven Stepping Stones to Success
Text: Paving Your Path to Success
by Glen Hoffherr and Robert Reid, published by Markon, Inc.
About the Instructor
Glen Hoffherr is the Vice President of Operations at Markon, Inc. He is an author, lecturer, trainer, and consultant to Industry, Government, Health Care, Education and Service Organizations. He spent over 20 years in the high technology industry in Operations, Customer Engineering, and Research and Development. He has authored or co-authored over 10 books as well as numerous articles.His next book Paving Your Success Path will be out in late 1996.
Robert Reid is co-founder of the Organizational Effectiveness Institute. He has written extensively in the area of organizational change management, creative thinking, and systems design. In his 25 years of consulting experience, he has worked with over 50 major companies worldwide. His recent book is entitled Change From Within: People Make the Difference. His next book Paving Your Success Path will be out in late 1996.
Details:
Course: MGM-223 Duration: 2 Days FEE: $995 CEUs: 1.44
Call for special price if taken in conjunction with MGM-222
Please direct any additional inquiries regarding this course to Anita Hellstrom, Program Coordinator, by e-mail, FAX: (301) 871-4942 or TELEPHONE: (301) 871-9608.
Call toll free 1-800-683-7267 from anywhere in the Continental U.S. or CANADA.
Last modified July 3, 1999.
